Specification and design of three digital cable Electronic Programme Guides. Project management of inhouse staff and third party contractors to develop the systems.

Specification and design of a digital terrestrial television Electronic Programme Guide. Project management of development and rollout.

Together with Strategy and Technology: specification of the digital terrestrial infrastructure required for a national interactive information channel, and project management of the development, implementation and national roll-out of the service.

Ensuring that the designs of different digital cable television networks are consistent and would operate together.

Provide expert advice on conditional access systems used in digital cable television networks.

Technical project management of the development of an interactive digital terrestrial service.

Technical and business advice on billing systems usage by cable television operators, and their requirements for hybrid fibre coax networks used for broadcast and data communications.

Creation of a detailed commercial and technical analysis of the contemporary mobile commerce market place and its possible evolution, with special focus on the impact mobile transactions will have on future demand for 3G billing systems.

Recommendations for how Convergys should prepare for the changes and position itself to most benefit from them.